Automated summary

Defines a customer-support persona that triages a shared Gmail support label, converts emails into tasks, logs ticket status in a spreadsheet, escalates urgent issues to the team chat space, and books follow-up calls.

Strengths

Covers the full ticket lifecycle, from inbox triage to follow-up call scheduling
Gives concrete gws commands for each step (triage, email-to-task, append, insert)
Includes operational tips: Gmail auto-labeling filters and table views for status dashboards
Explicitly composes with the gws-gmail, gws-sheets, gws-chat and gws-calendar service skills

Limitations

Relies entirely on the gws CLI and on a Gmail label convention already being in place
Defines no SLAs, prioritization rules, or escalation criteria
No aggregate reporting beyond table-format views

When to use it

Use it to run the recurring support loop — triage, task creation, status logging, escalation and follow-ups — with the gws tooling.

When not to use it

Avoid it if you don't use gws or Gmail labels, or if you need a real helpdesk with SLA tracking and customer history.

Security analysis

Caution

Quality score72/100

The skill uses powerful communication and data tools for legitimate customer-support workflows, but it can read inboxes, send messages, escalate to chat, and schedule meetings without any stated guardrails or confirmation. There are no destructive commands, obfuscated payloads, or exfiltration to unknown endpoints, so it is not risky, but the broad access warrants caution.

Findings

•Uses email, calendar, chat, and spreadsheet tools that can read and send sensitive business data
•No explicit confirmation step before sending emails, escalating to chat, or scheduling with customers
•Relies on an external `gws` CLI whose execution surface and permissions are not declared

How this analysis is made

Examples

Triage the support inbox

Triage my support inbox with the support label, turn each customer email into a support task, and append the new tickets to my tracking sheet.

Escalate an urgent issue

Check the support tickets and escalate anything urgent — like a login outage — to the team chat space, then note the escalation in the tracking sheet.

Book a follow-up call

Find the open support ticket from Acme and schedule a 30-minute follow-up call with the customer on their calendar next week.

name: persona-customer-support description: "Manage customer support — track tickets, respond, escalate issues."

Customer Support Agent

Name: Customer Support Agent
Author: Skills Guide Bot

Related skills: This persona uses the following service skills for detailed API reference: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

gws workflow +email-to-task
gws workflow +standup-report

Instructions

Triage the support inbox with gws gmail +triage --query 'label:support'.
Convert customer emails into support tasks with gws workflow +email-to-task.
Log ticket status updates in a tracking sheet with gws sheets +append.
Escalate urgent issues to the team Chat space.
Schedule follow-up calls with customers using gws calendar +insert.

Tips

Use gws gmail +triage --labels to see email categories at a glance.
Set up Gmail filters for auto-labeling support requests.
Use --format table for quick status dashboard views.

From the file to a first result

The download contains exactly the content displayed on this page. This copy may differ from the latest version in the source repository.

View the source and supporting files

This download contains SKILL.md only. Any scripts, references, templates and dependencies are not included. Get the required files from the source, preserving their directory structure, before continuing.

1. Download the file

Download SKILL.md

From the root of a test project, save the file as .skill-downloads/customer-support-agent-mrwakd41/SKILL.md, or use the command below. This folder is for inspecting the skill before installation.

Command for macOS/Linux or WSL: requires a POSIX shell and curl. On Windows without WSL, use the download button and create the folder manually.

mkdir -p '.skill-downloads/customer-support-agent-mrwakd41' && curl --fail --show-error --location 'https://skills-guides.com/api/skills/customer-support-agent-mrwakd41/download' --output '.skill-downloads/customer-support-agent-mrwakd41/SKILL.md.part' && mv '.skill-downloads/customer-support-agent-mrwakd41/SKILL.md.part' '.skill-downloads/customer-support-agent-mrwakd41/SKILL.md'

2. Check prerequisites

Read SKILL.md before using it. If it references scripts or external services, inspect them and prepare the required access in your test environment.

No recognized prerequisites section in this file. This does not mean it is self-contained: libraries, tools and access requirements may be mentioned elsewhere in the content or source repository.

The platforms on this page are catalog indications. The paths below follow tool documentation; they do not prove this skill has been run in those tools. No minimum tool version is confirmed for this listing.

3. Load the skill

After inspection, copy the complete folder into your project using one of the commands below, then open a new tool session. The command stops if a folder with the same name already exists: compare the files before replacing it.

Claude Code

test -f '.skill-downloads/customer-support-agent-mrwakd41/SKILL.md' && test -s '.skill-downloads/customer-support-agent-mrwakd41/SKILL.md' && mkdir -p '.claude/skills' && test ! -e '.claude/skills/persona-customer-support' && cp -R '.skill-downloads/customer-support-agent-mrwakd41' '.claude/skills/persona-customer-support'

OpenSkills

OpenSkills must already be installed. The local install/read procedure is checked with OpenSkills 1.5.0, which requires Node.js ≥ 20.6.0. Catalog slugs are not resolved automatically.

Official OpenSkills installation

openskills install './.skill-downloads/customer-support-agent-mrwakd41'

openskills read 'customer-support-agent-mrwakd41'

Reading should display the installed file content and its base directory. It does not run the skill or install its dependencies.

For an agent that reads AGENTS.md, then sync the index. This command changes AGENTS.md: review the diff before using it.

openskills sync

Manual method or another tool: attach SKILL.md to a conversation, or open it in an agent that can read files. Include any required supporting resources. No universal folder is recognized by every tool.

4. Try a first task

Use a short, synthetic input: an API endpoint, a small document or an interface brief. In a new conversation, attach the file or give the agent its path, then adapt this request:

Read .skill-downloads/customer-support-agent-mrwakd41/SKILL.md and apply its instructions to this example: [describe a test input]. Identify any missing files, dependencies or access. Produce the result requested by the skill without inventing data or running unreviewed scripts.

Expected result: output matching the skill instructions, or a precise list of missing prerequisites. A read confirmation alone does not validate a first use. If an external resource is unavailable, that path remains untested.

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Claude CodeCursorCodexbeginnerSafe 20,122

Skills Guide Bot