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name: helpdesk-lumi-contextual-help description: Explain contextual Lumi assistance in X-HR. Use when the user asks why Lumi opens with product context, what the context badge means, how embedded product shortcuts work, how to clear context, or how the desktop sidebar differs from mobile.

Lumi Contextual Help

Intent: helpdesk-lumi-contextual-help

User request patterns

• explain the Lumi context badge
• open Lumi from a product setup flow
• clear the active Lumi context
• explain why Lumi opened in the sidebar
• explain Lumi behavior on mobile

Retrieval tags

• helpdesk
• lumi
• context
• sidebar
• mobile
• direct-answer

Answer objective

Explain host-controlled contextual chat and layout behavior.

Instructions

• Answer directly without calling executable tools.

Direct answer

Product areas can open Lumi with a suggested prompt and relevant setup context. When context is active, Lumi shows a dismissible context badge and uses that context to guide subsequent responses until the badge is cleared.

On desktop, Lumi opens in the persistent, resizable right sidebar and remains available while platform dialogs are open. On mobile, Lumi uses a compact popover experience.